LOROs Hospice initiated contact with the University of Leicester with the goal of utilising their expertise to enhance engagement with patient surveys. The previous process was labour-intensive, requiring staff to manually upload patient feedback onto a system. However, through the collaborative efforts of Leicester staff, they designed a friendly and interactive survey with dignity driving its development. The new survey approach streamlined the process to aid retention, and its clever algorithm translated simple input into data suggesting real-time improvements for palliative care.
The LeicSurvey project welcomes collaborations to assist in scaling the business, guiding product development, and marketing the survey across various sectors. Funding could be used to employ consultants for adoption across numerous hospices nationwide and providing developmental opportunities for students to enhance the user interface and evaluate the tool.